Company Overview:
At RSA, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.

As part of our team, you'll have the unique opportunity to help shape the future of medical device services. This role focuses on prospecting, identifying and converting leads into new customers, recovering inactive customers, building customer trust and relationships, and operational excellence. If you want to be part of a team that’s truly making an impact in healthcare, this is the perfect opportunity.

Key Responsibilities:

Lead Generation and Customer Conversion: Generate new customer leads ultimately converting to sales through various methods of outreach and engagement including cold calling, trade show attendance and campaigns.
Grow & Retain New Customers: Serve as main point of contact and follow through with new customers through first transactions with the company to ensure a frictionless customer experience utilizing our repair or exchange services for ongoing retention
Customer Communication: Act as a key point of contact to move customers through information gathering to utilization of services. Follow up with prospects who have engaged with us via marketing efforts or other outreach to progress them through sales cycle.
Collaboration: Coordinate with internal teams to prioritize repairs and manage customer expectations.
Service Coordination: Manage the coordination of equipment repairs and service transactions. Work closely with the production and logistics teams to ensure timely and efficient service delivery.
Documentation: Maintain accurate records of customer interactions, service requests, and repair transactions. Track progress and ensure timely follow-ups.
Product Feedback: Collect and share customer feedback with internal teams to support continuous improvement in products and services.
Process Documentation: Utilize the Salesforce system for timely documentation of all customer interactions and updates.

Qualifications:

Sales & Retention: Experience in meeting and exceeding individual sales performance goals.
Solutions-Focused: Ability to recognize customer needs and recommend appropriate solutions. Take the initiative to propose and implement creative solutions to earn customer business.
Tenacity and Self-Motivation: Ability to handle rejection, persist through challenges, and remain motivated in a fast-paced environment.
Customer Service Focus: Proven experience in customer service and account management. A strong ability to build and maintain relationships while ensuring customer satisfaction and responding with urgency and
Communication Skills: Excellent verbal and written communication skills. Ability to explain information clearly to customers via multiple methods
Collaboration: Strong collaboration skills, with experience working across teams, such as production, sales, and service teams, to ensure smooth customer transactions.
Organization: Ability to manage multiple priorities and tasks effectively in a fast-paced environment.

Preferred Experience:

Experience in an outbound customer sales role or inside sales position
Experience with a digital CRM system. Salesforce.com preferred but not required.
Familiarity with healthcare equipment or service-based environments is a plus, but not required.

Why RSA?

Innovative Environment: Be part of a company that fosters creativity and innovation in medical device services.
Career Growth: Opportunities for professional development and career advancement as RSA continues to grow.
Comprehensive Benefits: Competitive salary, health insurance, paid time off, retirement plan, and more.
Performance Incentives: This role offers performance-based bonuses tied to sales goals.

RS&A LLC

New Jobs

Inside Sales Rep