Benefits:

Bonus based on performance
Competitive salary

Full Job Description

We are a plastic surgery office located in the vibrant San Francisco and specialize in providing exceptional cosmetic, surgical procedures as well as advanced non-surgical treatments. With a commitment to excellence and personalized patient care, we aim to help our patients achieve their aesthetic goals with confidence and satisfaction.

Position Overview:

We are seeking a dynamic and motivated Sales and Patient Care Coordinator to join our team. In this role, you will be responsible for guiding patients through their aesthetic journey, from initial consultation to post-procedure care. You will play a crucial role in educating patients about our services, assisting them in making informed decisions, and ensuring a seamless and positive experience throughout their treatment process. Ideal candidates will be focused on selling through a consultative approach, following up on patient inquiries, creating monthly marketing plans and other sales-related functions.

The practice provides the highest standards of patient care and customer service. The successful candidate reflects the high quality of the practice in terms of professional appearance, demeanor, and education. Kindness and empathy are important, and candidates must have outstanding leadership, organizational, and relationship building skills.

Key Responsibilities but not limited to:

Conduct the sales process by presenting treatment options and guiding patients through decision-making.
Meet or exceed monthly sales goals and achieve required metrics for patient satisfaction.
Act as the primary point of contact for prospective and existing patients, both in-person and over the phone.
Provide impeccable patient liaison services to patients.
Schedule and coordinate patient consultations, surgeries, and follow-up appointments.
Provide detailed information about our services, procedures, pricing, and financing options.
Conduct thorough consultations to understand patients' aesthetic concerns and goals.
Collaborate with our surgical team to develop customized treatment plans for each patient.
Manage patient inquiries, concerns, and requests with professionalism and empathy.
Maintain accurate patient records and documentation in compliance with healthcare regulations.
Coordinate with external vendors, such as medical suppliers and insurance providers, as needed.
Assist with marketing initiatives and promotional events to attract new patients and enhance brand visibility.

Qualifications:

Knowledge of cosmetic surgery procedures and aesthetics.
Prior experience in sales, customer service, or patient care within the healthcare or cosmetic industry is highly desirable.
Excellent communication, interpersonal, and customer service skills.
Strong organizational abilities with attention to detail and accuracy.
Ability to multitask in a fast-paced environment while maintaining professionalism and composure.
Compassionate, empathetic, and patient-focused attitude.
Bachelor's degree in Business Administration, Marketing, Healthcare Management, or related field preferred.

Benefits:

Competitive salary commensurate with experience.
Competitive package.

Join our team and become part of a dynamic and rewarding work environment dedicated to enhancing the lives of our patients through exceptional care and transformative results. If you are looking for a long term career and are passionate for aesthetics and driven to succeed in a sales and patient care role, we want to hear from you!

Shahin Javaheri, MD

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