About the Company: FlyteHealth (https://www.flytehealth.com) is a health tech services company focused on diagnosing, treating, and managing obesity and obesity-related diseases. Our company was founded by world renowned obesity medicine physicians who are affiliated with one of the premier teaching and treatment hospitals in North America, Weill Cornell Medicine/ New York Presbyterian.

About the Role: We are looking for a self-motivated and resourceful Account Manager to join our team. You will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. Your specific role is to manage and grow our company’s customer relationships, with a focus on increasing customer engagement and retention, and supporting the overall long term revenue growth of the company.

Responsibilities:

Day-to-day responsibilities will include solving complex customer requirements problems and breaking them down into actionable steps to enable more impactful operational opportunities product development, sales and marketing needs.
Drive new and existing customers on-boarding, implementation, and ongoing customer support process in collaboration with the Customer Success team.
Manage multiple accounts, ensuring the highest level of customer satisfaction to ensure customer retention.
Work to expand existing customer relationships in the areas of strategic communications in concert with the marketing and sales team.
Drive retention and growth among our customers by understanding their business needs and helping them succeed.
Work collaboratively with product, program, and marketing teams to validate product assumptions, strategic communications, customer adoption plans, and collect and record both medical provider and patient needs.
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
Identify opportunities for customers to serve as referrals for other potential customers.
Collaborate closely with Sales to support potential customers, renewals, and expansion opportunities.

Qualifications:

Bachelor’s degree and 5 years of experience in a Customer Success, Relationship Management, or Account Management.
Empathetic, positive attitude with a strong desire to build and strengthen customer relationships.
Experience working with IHN, IDN, IPO, health care clinics, and self-insured employers.
Experience with on-boarding customers and account expansion.
Experience working in a startup environment and having a “can do it” attitude.
Experience working with large enterprise customers.
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
Exceptional written and oral communication skills, highly organized, collaborative and detail oriented.
Strong critical thinking and problem-solving skills when working towards resolving customer issues.
Strong presentation skills.
Experience working with and using Salesforce.com and Asana platforms a plus.
Preference will be given to those who’ve worked with SaaS products within the medical field.

FlyteHealth Benefits:

Eligibility for Essential benefits: Full-time employees regularly working 30+ hours per week.
Comprehensive health, dental and vision insurance.
Equity Shares.
401(k).
Discretionary PTO Plan.
Parental leave.

FlyteHealth Perks:

Flexible working hours.
Remote-first Company.
Internet Stipend for remote working.
Paid Company Holidays.

Equal Opportunity Statement: FlyteHealth values diversity and is committed to equal opportunity for all persons regardless of their race, religion, color, creed, marital status, age, national origin or ancestry, physical disability, medical condition, sexual orientation, and gender identity.

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Account Manager