Anonymous

Details

Skills

NA

About

ELON REYES-DAWSON
e.dawsonnyc@gmail.com | 347-986-8270 | New York, NY 10027

Summary
Motivated and detail-oriented professional with strong communication, organizational, and client-facing skills developed through over a year of experience in healthcare settings. Adept at managing client needs, providing education, and delivering results in high-pressure environments. Equipped with a robust foundation in biological sciences, and a passion for promoting health and well-being. Excels in relationship-building, documentation, and cross-functional team collaboration, making a seamless transition into pharmaceutical or medical device sales. Committed to using scientific knowledge and empathy to help drive product success and client satisfaction.
Skills
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Sales & Client Relationship Building
• Verbal and Written Communication
• Data Analysis & Reporting
• Team Collaboration
• Medical Terminology
• HIPAA Compliance • Documentation and Reporting
• First Aid/CPR Certified
• Crisis Management and Conflict Resolution
• Client Needs Assessments
• Conversational Spanish
• Elementary Portuguese

Experience

Harlem United | New York, NY
Harm Reduction Outreach Specialist
08/2022 – 10/2024 • Fostered collaboration with a multidisciplinary team to deliver harm reduction services per the Harlem United model across our central office and diverse outreach locations.
• Improved upon client-centric communication strategies to conduct needs assessments, identifying healthcare gaps, and providing personalized recommendations to connect clients with appropriate healthcare products and services.
• Led outreach initiatives targeting vulnerable populations, building strong relationships and trust by delivering comprehensive health education, promoting behavior change, and encouraging engagement in wellness services.
• Established and nurtured constructive and collaborative relationships with diverse stakeholders within the communities of the South Bronx and Harlem, in support of promoting harm reduction initiatives.
• Collaborated closely with healthcare providers and community-based organizations to create integrated service delivery models, enhancing clients' access to a range of healthcare services including primary care, mental health, and addiction treatment.
• Met monthly quotas for enrolling clients into the integrated harm reduction program and distributing deliverables such as Naloxone and other safer drug consumption materials. Consistently introduced new participants to essential harm reduction services, helping reduce the risk of overdose and transmission among participants. Achieved targeted outcomes including serving 90 clients (target: 80), conducting 32 intake assessments (target: 15), and dispensing 12 Naloxone kits (target: 8), while facilitating 10 overdose prevention education sessions (target: 8) and making 17 referrals (target: 15) on average monthly.
• Delivered targeted presentations and educational workshops on health risks, safe practices, and healthcare resources to OASES, Department of Mental Health and Hygiene, Harm Reduction Agencies, SRO staff and inhabitants, healthcare providers, and students, tailoring messaging to the audience's needs and harm reduction strategies.
• Maintained accurate documentation, adhering to regulatory standards, using electronic record-keeping systems. Skillfully managed participant files, prepared reports with meticulous attention to detail, and ensured timely completion.
• Exhibited proactive commitment to professional growth through active participation in team meetings, trainings, supervisory sessions, and agency-related gatherings.

Mobile Health Lab | Bronx, NY
Covid Swabber
10/2021 – 04/2022
• Provided clear explanations of testing protocols and health guidelines, ensuring patients understood follow-up steps, increasing patient satisfaction and trust in the services provided.
• Streamlined workflows by managing patient data using health portals, increasing overall testing efficiency and record accuracy
• Executed proper handling and collection of COVID-19 test samples, adhering to strict safety and medical protocols, demonstrating precision in following diagnostic procedures.
• Trained new staff members on testing protocols and de-escalation techniques, ensuring team readiness to handle high-volume testing with professionalism and efficiency.
U.S. Census Bureau | New York, NY
Enumerator
07/2020 - 10/2020 • Conducted face-to-face interviews with diverse populations to collect vital demographic data, employing strong interpersonal and active listening skills to ensure accuracy and completeness of census information.
• Maintained strict confidentiality and adherence to federal guidelines while handling sensitive personal data, demonstrating attention to detail and the ability to work within complex regulatory frameworks.
• Successfully underwent a comprehensive federal government background check, meeting all required standards and proving eligibility for employment in government-regulated industries.
• Consistently met and exceeded productivity goals, demonstrating a commitment to efficiency and accuracy under time-sensitive conditions, which is critical in sales environments requiring prompt, targeted outreach.
• Employed automated devices in the execution of job duties, demonstrating adaptability to modern technological tools and their implementation in improving efficiency and productivity.
• Handled conflict resolution in situations of non-compliance or distrust, using refined communication techniques to de-escalate tensions and secure cooperative participation.

Education
CUNY Hunter College | New York, NY
Bachelor of Arts in Biological Sciences (Expected Fall 2025)
Certifications
• First Aid/CPR/AED, Red Cross
• Narcan/Naloxone Nasal Spray and Intramuscular Shot Administration Training
• Bloodborne Pathogens and HIPAA, Stericycle Training
• Confronting Sexual Harassment, NYC Commission on Human Rights
• Opioids 101, Aids Community Resources, Inc.